FAQ

How do I care for my Mahjong tiles?

• Wipe with a soft, dry cloth
• Avoid prolonged direct sunlight
• Keep away from moisture and humidity
• Do not submerge in water or use liquid cleaners
• Store in their case or bag when not in use

Proper care will help preserve the beauty of your tiles for years to come.

Do you ship internationally?

At this time, The Mahj Lounge Collection ships only within the United States.

What is your return policy?

All products from The Mahj Lounge Collection, including Mahjong tile sets, mats, bags, racks, and accessories, are final sale and non-refundable.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and a description of the issue. We will review the situation and work with you to make it right whenever possible.

*Please note that slight variations in color, engraving, and print application are a natural part of the manufacturing process and are not considered defects.

What are your terms and conditions?

This is a pre-order item. By purchasing, you are reserving your set from our upcoming production run. Estimated shipping is late August to early September 2026. While we will do everything possible to meet this timeline, production and shipping schedules are subject to change due to circumstances beyond our control. We will provide updates throughout the process and appreciate your patience and support.

Need Help?

Questions about your order? Contact us and we’ll be happy to assist you.